Premier Concierge Manager M-F 3p-11p - Wardman Park (Lease-Up)

Greystar•Washington, DC

18h•$25 - $27•Onsite

About The Position

This position is responsible for managing the concierge and security services and resident relations while working directly with vendors and on-site staff and team members, ensuring residential needs are met.

Requirements

Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and coworkers.
Demonstrated proficiency in word processing and spreadsheet management programs in order to complete any required correspondence or reports.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Proficiency and fluency in using the internet for researching resident requests with programs such as CraigsList, Google and other search engines, and navigating the internet and websites.
Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.
Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
Employment history that demonstrates the application and usage of a customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.

Responsibilities

Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
Responsible for implementing, training and ongoing management and monitoring of the virtual concierge program which will include changes for resident needs and issue resolution.
Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, two corporate suite management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests.
Responsible for inventory of community supplies for common area amenities. Includes inventory of south tower great room kitchen amenities (Wine glasses, plates, spoons, knives etc. plus inventory of cups, water, ice, napkins and party event supplies).
Provide staff coverage calendars, lead weekly team meeting and present at monthly property staff meeting.
Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances. Also collects bid for resident services as needed.
Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
May completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.