Premier Banking Officer

BBCN Bank•Houston, TX

70d•$22 - $26

About The Position

Proactively build relationships with existing and new, consumer and business customers by discovering customers' needs, to provide financial advice and offer bank products that will meet customers' financial goals. Collaborate with partnerships within the bank: Treasury Management Services, Mortgage, Credit Card, and Wealth Management; to help customers with specialized financial needs, and to retain and expand profitable relationships. Comply with bank's policies, procedures, and controls to minimize risk exposures, and be compliant with applicable laws, rules and regulations. Enhance customer satisfaction and build customer loyalty, by consistently engaging and connecting with customers; and exceed service expectations in timely manners, by taking ownership to effectively review and resolve customer issues. Translate goals and expectations into specific executable, weekly and monthly, sales activities to meet or exceed individual assigned goals. Use a consultative approach and effective sales processes, to maximize sales opportunities and effectively deliver sales results. Continuously learn to expand one's knowledge of features and benefits of deposit, loan, TMS, Wealth Management, and Digital Banking products and services; to become a trusted advisor and subject matter expert whom customers can depend on. Partake in overall branch efforts as a high-level team player, providing banking expertise and support in various banking duties.

Requirements

2+ years of financial services industry experience in retail, mortgage, investment, private banking, or commercial banking
Ability to build strong personal connections, utilizing keen listening skills to understand customer needs to provide sound solutions, to meet financial goals resulting in lasting relationships
Excellent communication skills in person and over the phone
Strong desire to educate and encourage customers to connect through Bank of Hope's Digital Banking self-service options
Possess a strong drive to become a top performer and stay resilient to produce top of the line result
Organized and well planned to stay efficient and follow through when closing sales
Highly motivational with the ability to successfully meet team objectives while maintaining high levels of individual performance
Ability to interact with integrity and professionalism with customers and employees
Customer service focus with experience in handling complex transactions across multiple systems
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Experience using strong business acumen to provide financial services consultations to small business customers
Knowledge and understanding of consumer lending products
Actively participate in branch duties with a strong sense of teamwork

Responsibilities

Proactively build relationships with existing and new, consumer and business customers by discovering customers' needs
Provide financial advice and offer bank products that will meet customers' financial goals
Collaborate with partnerships within the bank: Treasury Management Services, Mortgage, Credit Card, and Wealth Management
Help customers with specialized financial needs, and to retain and expand profitable relationships
Comply with bank's policies, procedures, and controls to minimize risk exposures, and be compliant with applicable laws, rules and regulations
Enhance customer satisfaction and build customer loyalty, by consistently engaging and connecting with customers
Exceed service expectations in timely manners, by taking ownership to effectively review and resolve customer issues
Translate goals and expectations into specific executable, weekly and monthly, sales activities to meet or exceed individual assigned goals
Use a consultative approach and effective sales processes, to maximize sales opportunities and effectively deliver sales results
Continuously learn to expand one's knowledge of features and benefits of deposit, loan, TMS, Wealth Management, and Digital Banking products and services
Become a trusted advisor and subject matter expert whom customers can depend on
Partake in overall branch efforts as a high-level team player, providing banking expertise and support in various banking duties