Premier Banking Officer

BBCN Bank • Los Angeles, CA

377d • $24 - $28

About The Position

The position involves proactively building relationships with both existing and new consumer and business customers by discovering their needs to provide financial advice and offer bank products that align with their financial goals. The role requires collaboration with various partnerships within the bank, including Treasury Management Services, Mortgage, Credit Card, and Wealth Management, to assist customers with specialized financial needs and to retain and expand profitable relationships. Compliance with the bank's policies, procedures, and controls is essential to minimize risk exposures and ensure adherence to applicable laws, rules, and regulations. Enhancing customer satisfaction and building loyalty is a key focus, achieved by consistently engaging with customers and exceeding service expectations in a timely manner. The position also involves translating goals and expectations into specific executable sales activities to meet or exceed individual assigned goals. A consultative approach and effective sales processes are necessary to maximize sales opportunities and deliver results. Continuous learning to expand knowledge of various banking products and services is expected to become a trusted advisor and subject matter expert. Additionally, the role requires participation in overall branch efforts as a high-level team player, providing banking expertise and support in various banking duties.

Requirements

• 2+ years of financial services industry experience in retail, mortgage, investment, private banking, or commercial banking.
• Ability to build strong personal connections and understand customer needs.
• Excellent communication skills in person and over the phone.
• Strong desire to educate customers on Digital Banking self-service options.
• Drive to become a top performer and produce top results.
• Organized and efficient in closing sales.
• Motivational with the ability to meet team objectives while maintaining individual performance.
• Ability to interact with integrity and professionalism with customers and employees.
• Customer service focus with experience in handling complex transactions.
• Proficient in sourcing, acquiring, and maintaining customer relationships.
• Knowledge of retail compliance controls, risk management, and loss prevention.
• Experience providing financial services consultations to small business customers.
• Knowledge of consumer lending products.
• Strong sense of teamwork and participation in branch duties.

Responsibilities

• Proactively build relationships with existing and new customers by discovering their needs and providing financial advice.
• Collaborate with partnerships within the bank to assist customers with specialized financial needs.
• Comply with bank's policies and procedures to minimize risk exposures and ensure compliance with laws and regulations.
• Enhance customer satisfaction and build loyalty by engaging with customers and resolving issues effectively.
• Translate goals into specific executable sales activities to meet or exceed assigned goals.
• Use a consultative approach to maximize sales opportunities and deliver results.
• Continuously learn about banking products and services to become a trusted advisor.
• Participate in overall branch efforts as a team player, providing banking expertise.

Benefits

• Bonus opportunities
• Health insurance
• 401k
• Paid time off
• Employee discounts
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees