Preliminary Match Team Leader

Georgetown University • North Bethesda, MD

5d • $41,926 - $65,090 • Hybrid

About The Position

The PM Team Leader provides guidance and support to his/her Preliminary Match Coordinator team. He/she provides periodic reviews of donor statuses and files for his/ her team to insure quality customer service and procedures are being followed. The Preliminary Match Team Leader receives and manages preliminary match donors transferred in from other donor centers and manages preliminary match donors requested to participate on clinical trials. In addition, the PM Team Leader shall monitor the performance of the team and work with the Donor Quality manger on performance improvement projects and goals to assist the donor center in reaching the goals set by the National Marrow Donor Program. The PM Team Leader shall support his/her team in providing excellent customer service to our donors as well as to the National Marrow Donor Program. These functions are performed in accordance with the philosophy, policies, procedures, and standards of Georgetown University.

Requirements

• Minimum requirement of Bachelor’s degree in nursing or health-related field preferred
• 1-2 years combination of work and educational experience in health related field preferred
• Applicable job experience may be substituted for minimum academic qualifications
• Computer experience with word processing, advance oral and written communication skills, and strong interpersonal skills.
• Good computer skills and advanced organizational, interpersonal, oral and written communication skills
• Ability to work with colleagues and donors of diverse backgrounds and attention to detail

Responsibilities

• Provides guidance and support to his/her Preliminary Match Coordinator team.
• Provides periodic reviews of donor statuses and files for his/ her team to insure quality customer service and procedures are being followed.
• Receives and manages preliminary match donors transferred in from other donor centers and manages preliminary match donors requested to participate on clinical trials.
• Monitor the performance of the team and work with the Donor Quality manger on performance improvement projects and goals to assist the donor center in reaching the goals set by the National Marrow Donor Program.
• Support his/her team in providing excellent customer service to our donors as well as to the National Marrow Donor Program.

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
• You can learn more about benefits and eligibility on the Department of Human Resources website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees