Prehospital/Continuous Quality Improvement Coordinator (Emergency Medical Services Coordinator)

Full-time - Mid Level

Santa Ana, CA

Executive, Legislative, and Other General Government Support

About the position

The County of Orange, Health Care Agency (HCA) is seeking a dynamic and innovative person to fill an EMS Coordinator role in the Clinical Systems Prehospital/Continuous Quality Improvement (CQI) section. This position ensures that CQI processes in place are meeting the local need of determining overall effectiveness, quality, and appropriateness of pre-hospital activities. Responsibilities include evaluating the effectiveness of triage and care decisions, developing and monitoring CQI programs, and collaborating with various stakeholders to enhance emergency medical services.

Responsibilities

• Evaluate overall effectiveness, quality, and appropriateness of triage and care decisions of prehospital providers in the delivery of medical, stroke, cardiac, pediatric, and trauma care.
• Evaluate Base Hospital standing orders and treatment guidelines followed by paramedics, Mobile Intensive Care Nurses (MICN), and critical care/specialty transport personnel.
• Develop, coordinate, evaluate, and monitor continuous quality improvement (CQI) programs specific to the position in collaboration with EMS Chiefs and Base Hospital Coordinators.
• Abstract and analyze data obtained from county data systems and CQI programs in order to monitor, coordinate, and make recommendations.
• Participate in and conduct quality assurance and quality improvement studies.
• Collaborate with Facilities Coordinator to review and prepare for facility designation surveys.
• Collaborate with Health Disaster Preparedness section by monitoring prehospital system disaster response and coordinating prehospital system involvement in drills and exercises.
• Administer Mobile Intensive Care Nurse (MICN) testing and Base Hospital Physician approvals; collaborate with Base Hospital Coordinators on MICN training and updates.
• Administer temporary unit activations for special and scheduled events.
• Maintain the prehospital exposure Designated Officers list and coordinate with Public Health to facilitate prehospital exposure processes.
• Establish and maintain cooperative working relationships with external partners including prehospital care providers, healthcare facilities, law enforcement, local and regional partners, State agencies, and Federal agencies.
• Facilitate and complete projects in a thorough and timely manner, as assigned.

Requirements

• Valid Paramedic License issued by the California Emergency Medical Services Authority (EMSA) or a valid Registered Nurse license issued by the California Board of Registered Nursing.
• Extensive knowledge and/or experience in EMS patient care regulations, policies, and procedures.
• Ability to analyze and interpret Federal, State, and local regulations regarding EMS.
• Experience in quality assurance and quality improvement processes.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Nice-to-haves

• Experience in a Local Emergency Medical Services Agency (LEMSA).
• Understanding of EMS System and emergency medical care practices and procedures.
• Experience in conducting quality assurance and quality improvement studies.

Benefits

• Performance-based merit increases.
• Scheduled salary range increase on June 27, 2025.
• Negotiable salary based on qualifications.