Preferred Communities Caseworker

Catholic Charities•San Antonio, TX

56d

About The Position

Under the supervision of the Extended Care Services Director, the Preferred Communities (PC) Caseworker delivers intensive, trauma-informed case management that is planned, effective, and time-bound for eligible clients. The role develops individualized service plans, coordinates referrals across housing, benefits, healthcare, education, employment, and legal services, and documents all activities in accordance with program and funder requirements. The caseworker advances clients’ economic and social self-sufficiency, ensures complete and compliant case files, and collaborates across agency programs to provide holistic support.

Requirements

Bachelor’s degree preferred (social work, human services, or related field) or 2–4 years of relevant social-services experience.
Reliable transportation
Valid driver license, with clean driving record
Valid vehicle insurance
Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to operate an agency vehicle
Knowledge of client files documentation and record keeping.
Skilled in using personal computer, various software, email and internet
A solid grasp of file documentation and record keeping.
Must be detail oriented, organized, self-motivated, work well independently and on a team.
Must have good written and verbal skills.
Must have good critical thinking and problem solving skills.
Ability to drive and maintain reliable personal transportation.
Able to drive a 12-passenger vehicle when necessary.

Responsibilities

Client Engagement & Assessment
Conduct comprehensive intakes and strengths-based assessments; co-create individualized service plans with measurable goals and timelines.
Provide intensive case management through regular contacts, home/field visits, and warm handoffs; adjust plans based on progress and emerging needs.
Service Coordination & Referrals
Coordinate access to safe housing, food security, transportation, healthcare (medical/behavioral), education, job readiness/employment, and legal services.
Reduce barriers by scheduling appointments, arranging interpretation, assisting with forms, and advocating with partners on behalf of clients.
Documentation, Data & Compliance
Maintain accurate, up-to-date case files (intakes, assessments, service plans, case notes, releases, receipts) consistent with agency and funder standards.
Enter and retrieve client data in external refugee databases and internal spreadsheets; track demographics, services, and outcomes.
Prepare timely reports and updates for supervisors; support monitoring and audit readiness.
Partnerships & Communication
Collaborate with internal programs and community partners (housing, employment, legal, health, education) to streamline referrals and reduce duplication.
Communicate effectively with diverse audiences in person, by phone, and in writing; participate in staff meetings, case conferences, and case reviews.
Professional Development & Performance
Complete required trainings/webinars and professional development on time; apply learning to improve service quality and cultural responsiveness.
Ethics, Safety & Confidentiality
Safeguard client confidentiality and sensitive information at all times.
Adhere to agency safety protocols, policies, and procedures; take precautionary measures to ensure the well-being of clients, colleagues, and self.
Must be sensitive to the service population’s cultural and socioeconomic characteristics.
Adherence to the Code of Conduct and the Faith and Moral is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Perform other duties as assigned to meet program objectives.