Prefer Pass Lane Agent - JAX Airport

PrimeFlight Aviation Services•Jacksonville, FL

12d

About The Position

FAST-TRACKING COMFORT FOR EVERY PASSENGER – BECOME A PREFER PASS LANE AGENT! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression SUMMARY OVERVIEW The Preferred Pass Lane Agent is a specialized role focused on managing the expedited security and boarding process for passengers with preferred pass status. This position requires verifying the eligibility of passengers for the preferred pass lane, guiding them through the expedited security check and boarding processes, and ensuring a swift and seamless experience. You are also responsible for maintaining the integrity of the preferred pass system, adhering to all security and airport regulations. In addition, this role involves providing excellent customer service, managing passenger inquiries, and resolving any issues that arise during the expedited process.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Experience in customer service or airport operations
Strong understanding of airport security procedures and regulations
Ability to work efficiently in a high-pressure environment
Detail-oriented with a focus on accuracy and compliance
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

Manage and oversee the preferred passenger lane at the airport
Verify eligibility of passengers for access to the preferred lane
Provide assistance and guidance to preferred passengers during check-in and boarding processes
Ensure a smooth and efficient flow of passengers through the preferred lane
Maintain a high level of customer service and professionalism at all times
Address and resolve any issues or concerns raised by preferred passengers
Collaborate with security personnel to ensure compliance with airport safety protocols
Keep updated records of preferred passengers and lane usage
Monitor and report on the efficiency and utilization of the preferred lane
Assist in the implementation of new procedures and policies for preferred passenger services
Provide feedback to management on ways to improve the preferred passenger experience
Coordinate with airline representatives to ensure seamless service for preferred passengers
Train new agents on the policies and procedures of the preferred passenger lane
Stay informed about airline and airport loyalty programs and benefits
Handle sensitive passenger information with confidentiality and care
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management