Prefer Pass Lane Agent - JAX Airport

PrimeFlight•Jacksonville, FL

51d

About The Position

The Preferred Pass Lane Agent ensures a smooth, secure, and efficient expedited experience for eligible passengers by managing access, guiding them through the process, and delivering exceptional customer service. WHAT IT'S LIKE TO WORK AS A PREFER PASS LANE AGENT Manage and oversee the preferred passenger lane to ensure smooth operations Verify eligibility and guide preferred passengers through check-in and boarding Provide exceptional customer service and resolve any passenger concerns Collaborate with security and airline personnel to ensure compliance and seamless service Monitor lane efficiency and report on usage and performance Train new agents on preferred lane procedures and service standards Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Experience in customer service or airport operations
Strong understanding of airport security procedures and regulations
Ability to work efficiently in a high-pressure environment
Detail-oriented with a focus on accuracy and compliance
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to crawl and crouch, at times, in confined tight spaces
May need to bend, stretch, squat, kneel
May need to climb and work at elevated heights
Exposure to moderate and at times high noise levels
Exposure to Biohazards and/or Chemicals
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

Manage and oversee the preferred passenger lane to ensure smooth operations
Verify eligibility and guide preferred passengers through check-in and boarding
Provide exceptional customer service and resolve any passenger concerns
Collaborate with security and airline personnel to ensure compliance and seamless service
Monitor lane efficiency and report on usage and performance
Train new agents on preferred lane procedures and service standards
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management