About The Position

You’ll be the vigilant set of eyes behind our remote dashboards—turning sensor streams into clear actions that keep industrial assets healthy, productive, and safe. As a second-line analyst and coordinator, you’ll investigate complex alerts, align with customers and site teams, and ensure issues are resolved or escalated to senior experts when needed. A Day in the Life Start by surveying asset health dashboards, reviewing ultrasonic, vibration, and lubricant condition data from remote sensors. Drill into anomalies, identify risk patterns, and shape proactive maintenance plans that cut downtime, reactive labor, and failures. Host recurring cadence calls; respond to inbound and escalated questions via phone and platform messages; loop in Senior Condition Monitoring Experts for high-complexity cases. Turn analytics into action: craft asset health reports, summarize technical findings, and document probable root causes for stakeholders. Guide frontline technicians in real time—coaching troubleshooting steps, data collection methods, and on-the-job corrective actions. Support “first-pass” program launch: verify device installations, validate data quality, and share initial insights from newly monitored equipment. Lead customer trainings focused on interpreting monitoring outputs and selecting effective corrective actions. Follow through with excellent service—ad hoc updates, scheduled touchpoints, and collaboration on cost-savings calculations and continuous improvement ideas.

Requirements

  • Associate degree (or equivalent technical school) plus 4 years relevant experience; or a comparable mix of education and experience.
  • Hands-on familiarity with industrial manufacturing and predictive maintenance practices.
  • Deep knowledge of machine diagnostics and complex operating systems.
  • Outstanding communication and customer-service skills.

Nice To Haves

  • Progress toward NDT Level I in Ultrasound, Thermography/Infrared, and Vibration.
  • ISO CAT I in Lubrication/Oil Analysis.
  • ISO CAT II in Vibration.

Responsibilities

  • Survey asset health dashboards, reviewing ultrasonic, vibration, and lubricant condition data from remote sensors.
  • Drill into anomalies, identify risk patterns, and shape proactive maintenance plans that cut downtime, reactive labor, and failures.
  • Host recurring cadence calls; respond to inbound and escalated questions via phone and platform messages; loop in Senior Condition Monitoring Experts for high-complexity cases.
  • Craft asset health reports, summarize technical findings, and document probable root causes for stakeholders.
  • Guide frontline technicians in real time—coaching troubleshooting steps, data collection methods, and on-the-job corrective actions.
  • Support “first-pass” program launch: verify device installations, validate data quality, and share initial insights from newly monitored equipment.
  • Lead customer trainings focused on interpreting monitoring outputs and selecting effective corrective actions.
  • Follow through with excellent service—ad hoc updates, scheduled touchpoints, and collaboration on cost-savings calculations and continuous improvement ideas.
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