ESSENTIAL FUNCTIONS: 1. Procedure Insurance verification for all office and hospital based procedures. 2. Obtain any prior authorization needed for procedures or diagnostic imaging. 3. Communicate with patients the monetary amount due at time of the procedure. 4. Schedule patients for office and hospital based procedures. 5. Stay current with insurance requirements and plan changes. 6. Answer all voicemails and telephone encounters. 7. Assist in Front Desk areas when needed. 8. Works with hospital endoscopy department to schedule patients. 9. Other duties as assigned. Required Competencies Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attitude – Displays passion for job and a can-do attitude. Cost Consciousness - Conserves departmental resources. Initiative - Takes independent actions and calculated risks. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Departmental Support - Follows policies and procedures; Supports department's goals and values. Oral Communication - Speaks clearly and conveys information effectively; Responds well to questions. Gives full attention to what others are saying; Takes time to understand the points being made, asking questions as appropriate; Does not interrupt at inappropriate times. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork - Contributes to a positive team spirit; Displays a whatever-it-takes approach to job. Quality Management - Looks for ways to improve quality; Is accurate and thorough.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED