PreAccess Associate
About The Position
Full-time at Norwood, 930a-6p, great benefits! Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.
Requirements
- High School Diploma or GED (Required)
- 1 - 2 years Customer Service (Required)
- Experience in fast paced, customer-focused environment
- Ability to operate multiple computer applications
- Excellent verbal and written skills
- Typing speed of 35 w.p.m
- Medical terminology required within first year of employment if not already taken
Responsibilities
- Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
- Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
- Meets departmental targets for accuracy and avoiding critical errors
- Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic workqueue assignments.
Benefits
- great benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
