Pre-Service Specialist
About The Position
At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. We're looking for a dedicated Pre-Service Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital.
Requirements
- Associates degree preferred or comparable experience
- Experience working in a medical office or hospital patient access or customer service setting
- Medical terminology understanding
- Experience using a #windows based personal computer# with proficient keyboard entry using a mouse as well as multiple computer programs
Nice To Haves
- CHAA (Certified Healthcare Access Associate) Certification Preferred
Responsibilities
- Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD.
- Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team.
- Pre-registers patients and verifies insurance eligibility.
- Informs patient of financial responsibility and collects pre-service.
- Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs.
- Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards.
- Meets established job performance standards for position.
- Cross-trained in Operator Responsibilities, provides support as needed including:
- Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages.
- Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.
Benefits
- A caring, community-focused culture rooted in teamwork and trust
- Supportive leadership that invests in your development and well-being
- Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.
- Opportunities to grow within the Albany Med Health System
- Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
Associate degree
