Pre-Service Representative, Norton Medical Group Training and Access, 7a-3:30p
About The Position
The role of the PreService Representative is to secure accounts with eligible insurance and authorization and complete patient pre-registration for scheduled procedures within Norton Healthcare adult and pediatric facilities. In addition, the Representative initiates authorizations for status changes and non-scheduled inpatient admissions. The Representative will verify the patient payer eligibility, benefits/coverage, and estimated payment responsibility, confirm authorization requirements and secure on the account. The Representative will complete pre-registration phone interviews, to include obtaining necessary pre-registration information, including demographics, insurance information, and Medicare MSPQ, with documentation completed in the electronic medical record account. During the pre-registration interview, the representative will notify patient of potential financial responsibility and collect payment via phone, review issued Medicare ABN (Advance Beneficiary Notification), provide direction to facility and registration desk, and educate the patient regarding what items are required as part of the patients facility registration process.
Requirements
- One year in Customer Service/ Patient Access or Office Support
- High School Diploma or GED
Nice To Haves
- Three years Patient Access
Responsibilities
- Secure accounts with eligible insurance and authorization
- Complete patient pre-registration for scheduled procedures within Norton Healthcare adult and pediatric facilities
- Initiate authorizations for status changes and non-scheduled inpatient admissions
- Verify the patient payer eligibility, benefits/coverage, and estimated payment responsibility
- Confirm authorization requirements and secure on the account
- Complete pre-registration phone interviews, to include obtaining necessary pre-registration information, including demographics, insurance information, and Medicare MSPQ, with documentation completed in the electronic medical record account
- Notify patient of potential financial responsibility and collect payment via phone
- Review issued Medicare ABN (Advance Beneficiary Notification)
- Provide direction to facility and registration desk
- Educate the patient regarding what items are required as part of the patients facility registration process
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
