Pre-Service Representative

Albany Medical Health System•Albany, NY

50d

About The Position

The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate.

Requirements

High School Diploma
1 - 2 years winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.

Nice To Haves

Insurance knowledge, preferred

Responsibilities

Maintain strict adherence to the Albany Medical Center Confidentiality policy.
Incorporate Albany Medical Center Customer Service Standards and demonstrates commitment toward meeting and exceeding the needs of our customers into daily activities.
Comply with all Albany Medical Center Policies.
Comply with behavioral expectations of the department.
Maintain courteous and effective interactions with colleagues.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Participate in departmental and/or interdepartmental quality improvement activities.
Participate in the training and onboarding of new staff members
Participate in and successfully completes Mandatory Education.
Perform all other duties as needed or directed to meet the needs of the department.
Adheres to AMC Corporate Compliance Plan