Pre-Service Representative I
About The Position
The Pre-Service Representative is the FIRST contact to Albany Med via telephone, thus first touchpoint in our Patient's Experience. This first impression must be received in a Compassionate and Respectful manner; engaging the caller in a professional manner. The critical role of the Patient Engagement Liaison is to ensure our patients and provider requests for services are triaged expeditiously and accurately to need. Additionally, receive information from patients and providers, via telephone and fax, and review and assess how to manage the incoming information. The position requires high degree of concentration, information retention, high volume workflow and quick turnaround time of telephone call and fax information.
Responsibilities
- Ability to handle high volume workload and stressful environment
- Strong ability to multi-task and prioritize workload
- Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone
- Demonstrated attention to detail with minimal error
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
