Pre-Sales Solution Expert

Thales • Austin, TX

294d

About The Position

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. At Payment Business Line we are seeking a highly skilled Pre-Sales Solution Expert Engineer to join our Customer Engagement and Success (CE&S) team and provide technical and domain expertise in our D1 offer as part of our Modern Card Issuance Program. As the successful candidate, you will work closely with the Sales teams and be responsible for translating business needs into technical implementation specifications, leverage your unique knowledge in the payment ecosystem to provide field feedback to the product team and improve Thales services. In this position, you are the one maintaining the technical and customer flows consistency across the customer engagement journey from Pre-sales to Onboarding. The ideal candidate will have a strong technical background in Payments, tokenization, and digital wallet solutions, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced and dynamic environment.

Requirements

• Bachelor's degree in computer science, Engineering, or related field.
• 3+ years of experience in pre-sales engineering or related field, with a focus on Digital Payment and Card Issuance solutions.
• Strong technical background in Digital Payment and Card Issuance Services, including APIs, tokenization, Digital wallet, payment infrastructure and security.
• Experience in conducting product demonstrations and presentations to customers.
• Strong analytical and problem-solving skills.
• Customer-Centric mindset with the ability to build relationships with customers and internal teams.
• Ability to explain complex technical concepts to non-technical audiences.

Responsibilities

• Collaborate with sales team to identify customer needs and requirements and design the best technical solutions to meet those needs using Thales platforms.
• Present to customers during pre-sales on the use of our Cards Payments, tokenization, and Digital Wallet, including Onboarding, configuration & solution design, and architecture.
• Develop and deliver Thales Modern Card Issuance product demonstrations and presentations to customers, both in-person and remotely.
• Conduct technical assessments of customer IT architecture and environments to identify potential integration points and customization requirements.
• Assure the same message will be delivered from the sales phase till the integration phase to delivery and operations teams.
• Work closely with the regional Business Owners & Solution Designer groups during pre-sales and assure consistency of the customer scope with Thales product features and roadmaps.
• Support Customer Success Managers (CSMs) teams in running the discovery phase with Tier 1 customers and when needed.
• Maintain up-to-date knowledge of industry trends, products, and services in the Digital Payment space.
• Support Sales Executives during meetings with customer technical teams to present our APIs, Flows, product configurations, services, interfaces, etc.
• Write the Technical elements of our customer offers, collaborate with Solution Design team to identify gaps and potential customization needs.
• Coordinate necessary inputs for the P&L calculation to be done by Sales. Example: customization needs, costs review, etc.
• Provide assistance to marketing by creating content including demo videos, sales demo environments, case studies, blog posts and other collateral.
• Develop proof of concept applications built on top of D1, present technical demonstrations, and help Thales customers make the most of their integration.
• Work closely with engineers, product managers, and technical leaders evaluating Thales D1 to understand their needs.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree