Pre-Sales Engineer

Ascom•Durham, NC

6h•Onsite

About The Position

The Pre-Sales Engineer supports the sales team by demonstrating Ascom products and services to prospective and existing customers and collaborates with marketing to develop sales tools and conduct web-based seminars for resellers and customers. This role ensures effective promotion and understanding of the Ascom solution portfolio. This position requires travelling and time in our Morrisville office. Work closely with the Sales Team and resellers to provide internal and external technical support and expert training during pre- and post-sales of products and solution packages. Prepare technical details and engineering needs for quotations. Provide input and participate in the marketing, market planning, and technical development of products and services. Incorporate quality and continuous improvement as part of overall job performance, adhering to Ascom’s Quality Management System policies and procedures. Provide documents for engineering and architectural firms to use for preparing specifications that favor Ascom equipment. Interface at all levels within a customer’s organization to coordinate highly technical information, business proposals, and emerging requirements. Research to determine customer needs and develop applications of products and services. Gather, analyze, and share customer technical information and feedback, maintaining an up-to-date understanding of industry trends and technical developments. Provide entry-level remote and on-site support as needed, working with Ascom Implementation Teams, and drive systematic and continuous improvement of owned processes to maximize Division performance.

Requirements

The ability to use the suite of Microsoft cloud-based applications and services, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint effectively.
This competency involves having deep knowledge and technical expertise in Ascom's systems and solutions. It ensures the ability to effectively demonstrate, configure, and support Ascom's product portfolio.
Proficiency in Microsoft Server and Desktop operating systems, as well as TCP/IP Networking. It ensures the ability to effectively manage and troubleshoot these systems and networks.
Proficiency in wireless networking, IP, and digital telephony. It ensures the ability to effectively manage and troubleshoot these communication systems.
This competency involves having strong knowledge and understanding of clinical solutions. It ensures the ability to effectively apply and integrate clinical solutions to meet healthcare needs and improve patient care.
Both IT and clinical skills to effectively support Long-Term Care (LTC) and Acute Care activities. It ensures the ability to integrate technical knowledge with clinical practices to enhance patient care and operational efficiency.
Verbal and written communication abilities. It ensures effective interaction, clear conveyance of ideas, and the ability to engage and energize others.
Analytical and organizational skills, attention to detail, and excellent troubleshooting and problem-solving abilities. It ensures the capability to effectively analyze situations, organize tasks, and resolve issues efficiently.
The ability to work independently, demonstrating self-reliance and initiative, while also maintaining a strong social presence and effectively collaborating with team members. It ensures a balance between autonomous productivity and active participation in team dynamics.
The ability to effectively address customer needs and foster a positive experience through active listening, empathy, problem-solving, and clear communication. It ensures that customers feel valued and supported throughout their interactions.
Associates degree or 1-5 years Ascom product experience or 1-2 years’ experience working with IT, telecom or wireless technology (DECT or 802.11)

Nice To Haves

Entry level wireless certifications (e.g. CWNA) and/or entry level networking certifications (e.g. CCNA)
Proven record of successful continuous development and training
Work experience in a customer support role utilizing phone, e-mail and web-based systems
Work experience with server hardware and Microsoft Windows Server operating systems .
Work experience with networking equipment .
Work experience with telecommunications systems (Cisco, Avaya, etc.)

Responsibilities

Demonstrate Ascom products and services to prospective and existing customers.
Collaborate with marketing to develop sales tools and conduct web-based seminars for resellers and customers.
Provide internal and external technical support and expert training during pre- and post-sales of products and solution packages.
Prepare technical details and engineering needs for quotations.
Provide input and participate in the marketing, market planning, and technical development of products and services.
Incorporate quality and continuous improvement as part of overall job performance, adhering to Ascom’s Quality Management System policies and procedures.
Provide documents for engineering and architectural firms to use for preparing specifications that favor Ascom equipment.
Interface at all levels within a customer’s organization to coordinate highly technical information, business proposals, and emerging requirements.
Research to determine customer needs and develop applications of products and services.
Gather, analyze, and share customer technical information and feedback, maintaining an up-to-date understanding of industry trends and technical developments.
Provide entry-level remote and on-site support as needed, working with Ascom Implementation Teams, and drive systematic and continuous improvement of owned processes to maximize Division performance.