Pre-Registration Specialist

University of Arkansas•Little Rock, AR

About The Position

The Pre-Registration Specialist collects patient intake documents ahead of the appointment which saves time and reduces paperwork. The specialist’s responsibilities include but are not limited to answering inbound/outbound calls, collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the Specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires, and checks for out of network or out of area coverage.

Requirements

High School, GED or formal educational equivalent
2 years customer service or healthcare experience.
Ability to follow oral instruction, read, and write.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Excellent customer service skills.

Nice To Haves

Associate degree in general studies or related.
One year in medical office setting preferred
Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire.
Registration experience is preferred.

Responsibilities

Directs out-of-network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible.
Gives detailed appointment information that includes time, location, and physician information.
Perform all duties of the Pre-Registration Specialist level and other duties to support patient care activities as required.
Understanding patient insurance.