Pre Registration Associate

Houston Methodist • Houston, TX

107d

About The Position

At Houston Methodist, the Pre-Registration Associate position is responsible for pre-registration and pre-service collections tasks for ancillary, diagnostic and surgical services, and for confirming and entering pertinent demographic and insurance information in the Electronic Health Record (EHR). The Pre-Registration Associate employs effective communication skills in all interactions and promotes and adheres to excellent customer service standards.

Requirements

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• One year of healthcare experience in registering patients for medical services, contacting insurance providers or verifying insurance.
• Collection experience preferred.

Responsibilities

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another achieve optimal department results.
• Contributes to patient, employee, and physician satisfaction.
• Proactively presents solutions to resolve access to care issues when possible.
• Applies patience and diplomacy to sensitive situations, such as conflict regarding financial responsibility.
• Confirms registration and insurance data and obtains missing information with the patient or patient guardian/representative.
• Ensures all Centers for Medicare & Medicaid Services (CMS) regulatory items are completed properly, including Medicare Secondary Payer Questionnaire (MSPQ).
• Responds promptly to requests by staff, patients, and physicians.
• Follows department telephone scripting guidelines when interacting with patients to maintain a high quality of service.
• Performs and appropriately documents the required number of attempts, according to policy, to contact the patient prior to the date of service to complete pre-registration tasks and collect patient liabilities.
• Ensures documentation standards are followed and account notations are made in the appropriate system(s) timely and accurately.
• Completes high-quality work while adhering to productivity standards.
• Uses safety protocols to properly identify each patient and ensures correct patient identifiers are properly noted in the account and all printed material for their visit.
• Collects patient payments and negotiates as needed to meet minimally acceptable patient financial responsibility.
• If applicable, extends payment plans after receipt of the minimum required payment.
• Ensures protection of personal information.
• Adheres to all Payment Card Industry (PCI) compliance regulations.
• Organizes time effectively, minimizing incidental overtime, and sets priorities.
• Utilizes time between heavy workloads efficiently and helps other team members.
• Displays initiative to improve job functions.
• Demonstrates adaptability and flexibility during changing demands.
• Offers suggestions to streamline process for efficient patient flow.
• Participates in various department and/or entity/system-wide projects and activities.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED