Pre Registration Assistant | UF Heart & Vascular (Jax) | Full-time | Days

UF Health•Jacksonville, FL

About The Position

Hours: Monday – Friday, 8:00 AM – 5:00 PM The Pre-Registration Assistant obtains complete and accurate patient demographics, insurance plan and benefits information, and ensures treatment authorization is secured in advance while providing excellent customer service to the patient.

Requirements

High School Diploma or equivalent
0–1 year of experience in a medical office, insurance, or billing/registration

Nice To Haves

1 year of Medical Customer Service or Registration experience.
Medical Terminology and Medical Insurance terminology with emphasis on referral and pre-certification.

Responsibilities

Gathers complete and accurate patient demographic and financial information.
Verifies/ identifies insurance plans and obtains benefit information.
Interacts with patients and insurance companies over the phone and solidifies patient arrival time for the appointment with the patient.
Reviews insurance eligibility information and notates account accurately with co-pay and deductible information.
Verifies that the procedure and diagnosis code is the same procedure and diagnosis code as the test ordered.
Verifies all authorizations by contacting the insurance company or using online tools.
Responsible for reading and interpreting a completed physician order (written or electronic) for appropriate handling.
Screens for LMRP’s and identifies when an ABN is required and how to deliver/explain in detail ABN/LMRP process to the patient as well as the need to obtain a signature for service or gather a new order from the physician’s office that will meet medical necessity.
Completes Medicare Secondary Payer Questionnaire (MSP) on every Medicare patient.
Operate all essential departmental equipment, maintain adequate supplies at desk and keep work area neat and clean.
Responsible to maintain a three-day window; having all patients registered, insurance verified, pre-certed, completed etc., for those patients that have scheduled appointments.