Pre-Production Specialist

Boxercraft•Mableton, GA

2d•Hybrid

About The Position

The Pre-Production Specialist is the key contact between customers and internal teams to ensure orders are accurate, approved, and ready for production. The Pre-Production Specialist will also manage the order processing of key EDI, e-Commerce accounts, and special embellishment programs. This is a full-time, hybrid position in Mableton, GA.

Requirements

3+ years of experience in the apparel embellishment industry
Proficiency with various personal computer software applications, including but not limited to Excel, Word, and PowerPoint.
Strong problem-solving and analytical skills.
Excellent organizational and time‑management abilities
Self‑motivated with the ability to take initiative and make sound decisions
Clear and effective verbal and written communication skills
Strong attention to detail
Flexibility to support business needs outside of standard work hours when required
Ability to lift up to 50 lbs.

Nice To Haves

Associate’s degree; Bachelor's degree preferred
Familiarity with ERP systems is a plus.

Responsibilities

Serve as liaison between customers and internal departments during the pre-production phase
Review and verify work orders, artwork files, and production details prior to release.
Coordinate with sales, art, and production teams to ensure all job components are approved and scheduled.
Collaborate with the art department to ensure artwork meets embellishment specifications.
Assist with quality assurance checks to catch issues before production.
Maintain and update databases and internal systems for tracking jobs in the pre-production phase.
Handle pre-production changes or issues professionally and promptly.
Maintain accurate records of all communications, changes, and approvals in the order management system.
Work closely with operations leaders and other teams to coordinate production plans that achieve the company objectives related to customer service, efficient resource/capacity utilization and inventory investment.
Handle the order processing for Ecommerce and EDI accounts.
Assist with invoice and billing accuracy.
Communicate with CS team and/or customers regarding order status.
Assist with the development, testing and implementation of improvements to ERP system and other software platforms.