Pre-Owned Sales Consultant

Mercedes-Benz Group•New York, NY

About The Position

Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond. The mission of the Mercedes-Benz Manhattan Pre-Owned Sales Consultant is to provide superior customer service while selling pre-owned Mercedes-Benz vehicles.

Requirements

Bachelors degree required
Must have 3-5 years of luxury vehicle sales experience (MB experience preferred)
Must be able to work Saturdays.
Valid drivers license.
Work Holidays when required,
Must have flexible schedule.
Must be able to articulate and communicate with customers competently.

Responsibilities

provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.
Respond to customer inquiries regarding the lease/purchase of a new/pre-owned Mercedes-Benz vehicles.
Achieve required survey results.
Must meet annual training requirements.
Must be flexible to accommodate customers needs (appointment)
Secure customers personal information (license, credit application)
Maintain customer satisfaction by confirming orders with customers, sending written communications for timely transactions.
Assist customers with all aspects of vehicle ownership, including but not limited to scheduling service appointments, assisting with lease maturities, acting as a liaison for Collision Center inquiries, following up on DMV issues, procuring any and all missing documentation for financing, and supplying Sales Managers with accurate order status.
Calculate lease and purchase options for customer and quote accurate payments.
Follow up with customers to obtain referrals and repeat business.
Sell/lease as many vehicles as required by MBM's annual minimum standards.
Maintain/update customer information in company databases.
Maintain a clean and safe work area.
Able to commute into and out of Manhattan/New York City on a daily basis.