Pre-Litigation Operations Associate

EvenUp • Orlando, FL

59d • Onsite

About The Position

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. Our Pre-Litigation Operations team drives case progress from intake to resolution with consistency, compassion, and control. We combine deep legal experience with cutting-edge tools to deliver exceptional outcomes for our attorney partners and their clients. Our team members are highly skilled, tech-enabled legal professionals who take ownership of the details so nothing falls through the cracks—all while collaborating closely with colleagues in our office. As a Pre-Litigation Operations Associate, you’ll serve as a critical operations expert, ensuring every case is handled with exceptional accuracy, urgency, and care. You will play a pivotal role in driving pre-litigation personal injury cases through their critical early stages. This includes initiating claims, managing and organizing medical records, obtaining police reports, coordinating care for clients, supporting demand preparation, and lien resolution. You will work closely with attorneys and fellow team members to maintain comprehensive, well-documented case files and ensure cases move efficiently toward resolution.

Requirements

• Have 3+ years of experience in personal injury legal operations, case management, or insurance claims
• Are highly detail-oriented, organized, and self-motivated
• Excel at process execution in fast-paced, high-volume environments
• Communicate clearly and professionally with clients, medical providers, attorneys, insurers, and colleagues
• Take ownership of your work and hold yourself to high standards of quality and accountability
• Thrive in an in-office, collaborative environment with strong time management skills

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers
• Request, track, and organize medical records, bills, and police reports
• Communicate with insurance carriers regarding claims
• Ensure treatment progression and awareness of treatment outcomes
• Identify and proactively resolve lien and subrogation issues
• Collaborate with lead paralegals and attorneys to prepare complete, accurate case files for demand
• Communicate with clients in person and by phone to guide them through the pre-litigation process
• Maintain case timelines and ensure milestones are met with precision
• Spot and eliminate operational inefficiencies to drive speed and accuracy
• Uphold the highest standards in documentation, file integrity, and communication
• Contribute to team collaboration and knowledge sharing in an office environment

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto
• Please note the above benefits & perks are for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees