Pre-Litigation Non Commercial Case Manager

Witherite Law Group•Dallas, TX

About The Position

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family. Position Summary: Witherite Law Group and associated companies seeks professionals who want to join a high-performing team committed to working together to accomplish our mission and uphold our values of People First, Unmatched Expertise, and Integrity Always. The Pre-Litigation Case Manager is responsible for managing a caseload of a maximum of 135 personal injury cases, ensuring that clients receive consistent service and medical treatment in accordance with their doctor’s prescribed plans. The Case Manager will maintain frequent communication with clients to provide case updates and answer questions, while also managing the collection and review of medical records and bills. They will draft demand letters, address liability issues, and ensure that case management data is accurately maintained in the system (Filevine). The role also requires strong teamwork with case assistants, oversight of case progress, and proactive issue resolution. The ideal candidate is detail-oriented, highly organized, and experienced in personal injury law, particularly motor vehicle collisions.

Requirements

2+ years in a similar role
High school diploma or GED; college degree is a plus

Nice To Haves

Pre-litigation case management and negotiation is a plus
Experience supervising and managing other team members
Paralegal certification is a plus

Responsibilities

Effectively manage a case load of 135 cases
Delivers client service while maintaining a strong focus on client medical treatment to ensure clients are compliant with plan prescribed by treating doctors, contacting clients every two weeks to discuss case updates, medical treatment status, and to answer questions
Take ownership over client files for review with Attorney
Develop cases according to policy; work diligently and proactively to address liability issues; draft liability, personal injury protection and uninsured motorist demand letters
Acquire and review medical and billing records throughout the treatment phase of each case
Accurately maintain case management data in the case management system (Filevine)
Work with case assistant to create a cooperative team environment ensuring all policies and procedures are followed through to completion.
Professional appearance and behavior
Exceptional verbal and written communication skills on the phone, in person and email
Experience maintaining a high degree of discretion dealing with confidential information
Excellent time management, multi-tasking, and critical thinking abilities
Proficient in personal injury law involving motor vehicle collisions
Proficient in Microsoft Office Suite and Case Management software (Filevine preferred)
Performs other duties as required