Pre-Litigation Case Manager/Paralegal

Hensley Legal Group, PC•Fishers, IN

1d•Onsite

About The Position

At Hensley Legal Group, we believe the law is ultimately about people. If you’re someone who thrives on guiding others through stressful moments with clarity, care, and confidence, this may be the role where your work truly matters. We’re looking for a thoughtful, organized, and compassionate case manager to support clients through the pre-litigation phase of their personal injury matters. In this role, you’ll be a steady presence for clients, a trusted partner to our attorneys, and a key force in moving cases toward meaningful resolutions while living out our mission of leaving people better than we found them. At Hensley Legal Group, we’re dedicated to serving individuals who have been injured or disabled, and we approach every case with compassion, integrity, and purpose. Our team is united by a shared mission: making a meaningful impact in the lives of personal injury clients who trust us during their most difficult times. Our in-office team works collaboratively, communicates openly, and supports one another in delivering top-quality results. As a case manager, you’ll be part of a fast-paced environment where your contributions help drive the success of one of the region’s preeminent firms. As a Pre-litigation case manager, you will help develop and move pre-litigation cases toward settlement or litigation under the guidance of our Pre-Litigation Attorney. You’ll serve as the primary point of contact for clients, answering questions, providing updates, and offering reassurance throughout the life of the case. From intake to resolution, you’ll direct the flow of each file, keeping detailed notes of communications and tasks while ensuring nothing falls through the cracks. You’ll work closely with the attorney to collect evidence, insurance information, and asset documentation, review and respond to incoming mail, and prepare demand packages for review and valuation. You’ll also help commence negotiations and ensure each pre-litigation matter is properly closed in our system once settlement is reached. In short, you’ll be the face and voice of the firm for your clients, helping them feel informed, supported, and confident every step of the way. You are someone who genuinely enjoys helping others and takes pride in being reliable, prepared, and responsive. You’re comfortable managing multiple priorities, communicating with people from all walks of life, and navigating sensitive conversations with professionalism and empathy. As a case manager, you understand the importance of follow-through, documentation, and clear communication, and you bring calm structure to complex situations. You align naturally with our EPIC core values—Excellence, Passion, Impact, and Courage—and you want your work to make a difference beyond a checklist of tasks.

Requirements

High school diploma or GED
Highly organized, detail-oriented, and known for your dependability.
Project and time management skills
Communicate clearly and confidently, deliver strong customer service, and approach conflict resolution with maturity and care.
Show initiative, think critically, and are motivated to grow in a case manager role where your judgment and compassion matter.

Nice To Haves

College degree
Prior paralegal or pre-litigation case management experience

Responsibilities

Develop and move pre-litigation cases toward settlement or litigation under the guidance of our Pre-Litigation Attorney.
Serve as the primary point of contact for clients, answering questions, providing updates, and offering reassurance throughout the life of the case.
Direct the flow of each file, keeping detailed notes of communications and tasks while ensuring nothing falls through the cracks.
Work closely with the attorney to collect evidence, insurance information, and asset documentation
Review and respond to incoming mail
Prepare demand packages for review and valuation.
Help commence negotiations and ensure each pre-litigation matter is properly closed in our system once settlement is reached.