PRE-EMPLOYMENT SCREENING SPECIALIST (HYBRID-CHARLOTTE, NC)

Compass Group•Charlotte, NC

6d•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary:The Talent Acquisition Compliance Specialist is responsible for supporting the Compass Group’s background check and I-9 & E-Verify processes for the entire organization. This specialist directly contributes to the Company’s onboarding and compliance initiatives. This position works with Compass Group, NA Managers, Human Resources and external candidates to deliver timely support for employment screening activities with the Company’s preferred employment screening vendors. Under the direction of the Talent Acquisition Manager and the Senior Director this position is responsible for various aspects of the Company’s employment screening including background check adjudications, employment screening administration, case management, reporting and both telephone and electronic ticket support to various internal and external customers.

Requirements

Bachelor’s degree in business preferred or equivalent experience.
Excellent customer services skills are a must.
Excellent verbal and written communication skills required.
1-3 year’s prior HR Generalist/HR Analyst experience preferred.
Strong analytical skills.
Intermediate/Advanced Access and Excel skills.
Attention to detail, accuracy and the ability to prioritize multiple tasks to meet deadlines.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Follow prescribed background check process to ensure compliance with policy, laws and other regulations.
Answers incoming phone and ticket-based inquiries from managers and HR field associates.
Review background results provided by organizations background vendor along with background disclosure forms or collected through background review interviews to assist with determination of Associate or candidate eligibility for employment.
Generate and distribute pre and final adverse action letters, as necessary, as required under FCRA or other local jurisdictions not distributed by organization’s background vendor.
Document reasoning for final eligibility decision using provided tools or IT systems.
Respond to inbound calls from Associates or candidates who want to contest results of background reports.
Provides guidance to managers on how to navigate through the electronic I-9 system.
Applies documented procedures, and other reference materials to assist in answering manager inquiries on I-9 completion.
Proactively contacts managers to drive compliance and provides assistance in completing incomplete electronic I-9s or E-Verify cases.
Opens tickets and logs calls into a call tracking system, maintaining record of transaction for all customer contacts utilizing the case management tool.