The position of Pre-Authorization Specialist is located in the School of Dental Medicine at Ross Hall. This role involves electronically submitting complex insurance claims that require attachments through specialized software or manually via online insurance portals such as NC Tracks for Medicaid. The specialist will gather all needed information from the Electronic Health Record to prepare and submit insurance pre-authorizations, track and enter pre-authorization results into billing and treatment records, monitor expiring pre-authorizations, and request extensions or new authorizations when needed. Additionally, the specialist will notify providers of pre-authorization results, conduct specialized training for incoming dental students, and train new/existing staff on specialized software. The role also includes reviewing remittance advice documents and EOBs to ensure proper processing and payment of claims, correcting data errors, resubmitting or appealing unprocessed claims, and analyzing patterns of difficulty in submission or approval to suggest corrective measures.