Pre-Arrival Unit Supervisor, Revenue Cycle

University of Virginia•Manassas, VA

3d•$65,000

About The Position

The Pre Arrival Unit Supervisor oversees the daily operations of teams responsible for securing prior authorizations for a wide range of inpatient and outpatient services. This role ensures timely, accurate authorization workflows, supports staff performance, and drives continuous improvement to optimize patient access and revenue cycle outcomes.

Requirements

High School Graduate or Equivalent required.
4 years of relevant experience required, with at least one year in lead position.
Working knowledge of all systems used in medical provider billing CPT HCPCS ICD-10 and modifiers and thorough knowledge of third-party billing and reimbursement is required.

Nice To Haves

Bachelor's degree is preferred.
2 years’ Supervisory experience preferred.

Responsibilities

Directs day‑to‑day activities of Pre‑Arrival Unit staff to ensure timely completion of authorization requests for office services, procedures, surgeries, infusions, and clinic‑administered medications.
Monitors work queues, productivity dashboards, and authorization turnaround times to maintain service level expectations.
Troubleshoots complex authorization issues and escalates barriers to appropriate stakeholders.
Ensures compliance with payer requirements, organizational policies, and regulatory standards.
Provides ongoing coaching, mentoring, and performance feedback to team members.
Conducts regular one‑on‑one meetings, team huddles, and performance evaluations.
Identifies training needs and coordinates skill development to enhance staff competency and efficiency.
Supports recruitment, onboarding, and retention of high‑performing team members.
Completes payroll reconciliation, timekeeping review, and attendance monitoring for assigned staff.
Ensures accurate documentation of work activities and adherence to departmental procedures.
Collaborates with leadership to forecast staffing needs and allocate resources effectively.
Analyzes workflow trends and identifies opportunities to streamline processes and reduce authorization delays.
Partners with clinical, scheduling, and revenue cycle teams to improve communication and reduce rework.
Develops and updates standard operating procedures to reflect best practices and payer changes.
Tracks key performance indicators and contributes to departmental reporting.
Serves as a liaison between the Pre‑Arrival Unit, clinical departments, scheduling teams, and revenue cycle leadership.
Communicates payer updates, process changes, and performance expectations clearly and consistently.
Participates in cross‑functional meetings and contributes to organizational initiatives related to patient access and financial clearance.