Pre Arrival Coordinator - The Diplomat Beach Resort

Hilton • Hollywood, FL

4h

About The Position

Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a Pre-Arrival Coordinator that has 1+ years experience in a Guest Service Agent role and 2+ years within customer service. Ability to work the required shifts. Check us out\: The Diplomat Beach Resort If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!

Requirements

• 1+ years experience in a Guest Service Agent role
• 2+ years within customer service
• Ability to work the required shifts
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction.
• Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.
• Answers and dispatches telephone calls.
• Maintains call logs and ensures guest satisfaction through follow up calls.
• Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company's high standards.

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program\: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed