Pre-Arrival Coordinator - Hilton San Diego Bayfront

Hilton • San Diego, CA

453d • $53,248 - $53,248

About The Position

The Pre-Arrival Coordinator at Hilton San Diego Bayfront plays a crucial role in managing room inventory and ensuring a seamless guest experience prior to arrival. This position requires a strong focus on customer service, attention to detail, and the ability to thrive in a fast-paced environment. The coordinator will work closely with various departments to facilitate guest requests and enhance overall satisfaction.

Requirements

• Strong customer service skills with a passion for delivering exceptional guest experiences.
• Attention to detail and ability to work in a high volume/fast-paced setting.
• Demonstrated integrity and leadership qualities.
• Ability to work collaboratively as part of a team.
• Dependability and adaptability in a dynamic work environment.

Nice To Haves

• Experience in the hospitality industry.
• Familiarity with hotel management software.

Responsibilities

• Control room inventory and set the front office up for success by pre-assigning rooms to incoming reservations.
• Award upgrades to incoming reservations (NOR1, HHonors).
• Greet and assist guests, responding to requests in a timely and friendly manner.
• Perform administrative tasks including typing, e-mailing, data-entry, filing, faxing, copying, and processing mail.
• Answer all Front Office phone calls regarding reservations, credit card authorizations, VIPs, and Site Visits.
• Communicate continuously with Housekeeping, Sales & Events teams throughout the day.
• Coordinate department projects as needed.
• Oversee maintenance of office equipment.
• Print vouchers for internet, breakfast, and spa promotions.
• Assist with special projects and perform other general office duties as needed.

Benefits

• Employee discount
• Health insurance
• Opportunities for advancement
• Free meals during shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed