Pre-Analytics Team Lead - In-Office Phlebotomy

Cleveland Clinic

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Pre-Analytics Team Leader is responsible for the department’s courier training program and ensuring that the department adheres to all applicable safety and compliance guidelines. This position is critical to ensuring that new couriers are properly onboarded and trained prior to performing specimen routes on their own. You will serve as the training liaison for our vendor couriers, ensuring that the vendor couriers are receiving the latest updates to our training program and all applicable compliance/safety guidelines (maintaining the same level of service provided by CC couriers). A caregiver in this position works days| 7:00am—4:00pm or 8:00am—5:00pm| no weekends or holidays.

Requirements

Associate’s Degree and three years of Laboratory experience OR High School Diploma/GED and five years of experience

Nice To Haves

Bachelor's Degree in Business Administration, Healthcare Administration or a related field (with one year of experience may substitute for experience required)
Leadership experience (does not need be direct reports, can be team lead)
5+ years of phlebotomy experience

Responsibilities

Lead local work group in daily operations including staffing, service levels, quality and safety.
Participate in hiring process as well as input on employee performance, including corrective actions and evaluations.
Investigate and resolve routine operational problems and patient issues.
Escalate complex problems to Supervisor/Manager.
Drive local root cause analysis and implementation of improvements and counter measures.
Provide response to local quality concerns and inform critical issues to senior management.
Drive front line employee engagement and recognition.
Facilitate development for lead techs.
Lead and provide Talent Management for team leaders.
Oversee onboarding and training of all employees.
Order and maintain adequate supplies.
Other duties as assigned.