Pre Admission Clerk
About The Position
Under the direction of the Business Office Manager, this position is responsible for daily maintenance of the patient registration, patient check in, collections of financial responsibility and all aspects of the patient access process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and scheduling staff. The Registration Coordinator interfaces with patients and families, physicians and staff; admit patients and process their paperwork, update patient demographics/information in the PAS system, collect monies due and document in the PAS billing system. Answers main switch board of all incoming calls and transfers calls to correct department and/or staff member. Successful candidate will possess outstanding leadership, communication, multi-tasking abilities and outstanding customer service skills as well as the ability to diffuse conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
Requirements
- High School Diploma or equivalent required
- Minimum 2-4 years of hospital or medical office experience required
- Must be able to communicate verbally and non-verbally in a professional way
- Ability to use time wisely in preparing work area to meet high-paced demand
- Show a genuine desire to work and improve the hospital as a whole
- Professional appearance
- Strong medical terminology
- Must demonstrate excellent phone etiquette and exceptional customer service skills
Responsibilities
- daily maintenance of the patient registration
- patient check in
- collections of financial responsibility
- all aspects of the patient access process
- strategizing and problem solving
- ensuring high levels of customer service with scheduling coordinators from all doctors' offices and scheduling staff
- admit patients and process their paperwork
- update patient demographics/information in the PAS system
- collect monies due and document in the PAS billing system
- Answers main switch board of all incoming calls and transfers calls to correct department and/or staff member
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
