PRE ACCESS LEAD

Samaritan Health Services•Portland, OR

6d•$19 - $30

About The Position

A working lead responsible for real-time oversight of Pre-Access workflows including insurance verification, benefits review, authorization checkpoints, and pre-service documentation. Manages live work queues, supports complex scheduling cases, provides first-line coaching, and reinforces scheduling workflow consistency. Participates in the department’s on-call rotation to support after-hours needs and ensure operational continuity.

Requirements

High school diploma or equivalent required; some college preferred.
2+ years of Patient Access, insurance verification, or pre-service experience.

Responsibilities

Monitors verification queues and worklists.
Assigns cases and redistributes workload.
Completes complex scheduling, , COB reviews, and medical necessity checks.
Provides immediate assistance on insurance questions or unclear payer responses.
Participates in the standard Patient Access on-call rotation.
Responds to urgent verification issues, payer outages, or escalations occurring after hours.
Communicates issues or follow-up needs to leadership.
Communicates workflow issues, payer updates, and daily priorities.
Maintains updated internal guides and payer notes.
Supports departmental goals for accuracy and authorization readiness.