Pre-Access Central Scheduler Bilingual PRN
About The Position
Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments. This is a PRN position "As needed" 8hr shifts Monday - Friday "Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings." Essential Functions Utilize multiple systems to perform all scheduling functions as needed. Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance Providing patients with preparation and location information. Correctly collecting and inputting patient data into the system. Validating patient insurance and explaining benefits as needed. Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties. Acting as a mentor for new hires as needed. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Performs other duties as assigned.
Requirements
- High school diploma or equivalent OR (4) years of revenue cycle experience.
- Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
- Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)
- Customer Service Etiquette
- Basic Medical Insurance Knowledge
- Intermediate Computer Operating Knowledge
- Multi-Channel Phone Experience
- 30+ WPM Typing Speed
- Active Listening
- Reading Comprehension
- Critical Thinking
- Active Learning
- Complex Problem Solving
- Fluent in multiple languages
Responsibilities
- Utilize multiple systems to perform all scheduling functions as needed.
- Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
- Providing patients with preparation and location information.
- Correctly collecting and inputting patient data into the system.
- Validating patient insurance and explaining benefits as needed.
- Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
- Acting as a mentor for new hires as needed.
- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
- Performs other duties as assigned.
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
