Pre-Access Associate

TriHealth•Norwood, OH

12d•Onsite

About The Position

Job Overview: Full-time position in Norwood: 40 hours weekly 930a-6p and one Saturday/6 weeks 9a-1p required. Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.

Requirements

High School Diploma or GED (Required)
1 - 2 years Customer Service (Required)
Experience in fast paced, customer-focused environment
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 w.p.m
Medical terminology required within first year of employment if not already taken

Responsibilities

Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
Meets departmental targets for accuracy and avoiding critical errors
Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic workqueue assignments.

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