Entry-Level - Pre-30 Collection Specialist

Veros Credit, LLC • Fort Worth, TX

2d

About The Position

We are seeking high-energy, customer-focused individuals to join our team as Entry-Level Pre-30 Collections Specialists. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about helping customers find solutions. Successful candidates will have strong communication skills and a demonstrated ability to take on increasing responsibilities and grow within their previous roles.
Backgrounds that translate well into this role include:
Warehouse environments (with strong customer service mindset)
Retail
Restaurant (fast food or fast-casual)
Call center/customer service

Requirements

• 1+ year of experience in a fast-paced, customer-focused environment required.
• Strong communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Professional, tactful, and empathetic approach when interacting with customers.
• Ability to work both independently and collaboratively within a team.
• Flexible schedule availability, including overtime as needed.

Nice To Haves

• Bilingual in English/Spanish preferred.
• High School Diploma or GED a plus.

Responsibilities

• Ensure compliance with all company policies and procedures, as well as FDCPA regulations.
• Negotiate payment arrangements with borrowers, offering solutions and alternative payment options.
• Work with customers to develop strategies that help them retain their vehicle while meeting loan obligations.
• Accurately and professionally document all account activity and communications.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED