Practice Telephonic Triage RN

Trihealth • Cincinnati, OH

4d

About The Position

The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Requirements

• Associate's Degree in Nursing (Required)
• 2 - 3 years Clinical Nursing (Required)
• Acute Care
• Strong Computer Skills
• Ability to type and talk at the same time
• Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences.
• Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required
• Basic Life Support (BLS) Upon Hire Required

Responsibilities

• Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching
• Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.
• Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree