Practice Systems Specialist
About The Position
Assists the IT teams with providing operational assistance to our various practice management systems . Answer questions and/or resolve problems in person, via telephone or support tickets. May provide assistance concerning the use of software, scheduling appointments, online registration, treatment planning, posting transactions or payments, dialing balancing , printing . This position handles basic and advanced practice management software service requests. It is our goal to ensure that tickets are evaluated, documented, and prioritized during the troubleshooting process while maintaining proactive communications with the server requester.
Requirements
- High School Diploma Required
- Skilled knowledge and experience supporting staff or customer service.
- Excellent people skills.
- Dental/Medical office experience 1 to 2 years.
- Ability to troubleshoot software issues.
- Communication skills
- Intermediate to advanced experience with the use and application of the most current technologies and products used in the industry.
Nice To Haves
- Associates or Bachelors’ Degree in related field preferred
Responsibilities
- Support Desk PMS tickets
- Training calls
- Emergency phone calls
- Documentation Management
- Conversion preparations
- Mappings
- Data testing
- Follow up calls
- Confer with staff, users, and management to establish requirements for new systems or modifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
