Practice Support Specialist, General Surgery, Full-Time

Northwestern Medical Center • Saint Albans, VT

135d • $17 - $24

About The Position

NMC is currently recruiting a full-time, Practice Support Specialist at Northwestern Associates in Surgery. The hours are generally Mon-Fri, 8a-4:30p. Northwestern Medical Center's mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Requirements

• High school graduate or equivalent
• Prior clerical work experience in a medical office
• Knowledge of medical terminology
• Proficient typing skills preferred
• Experience with an electronic health record, medical billing, insurance claims, medical records, and/or patient registration preferred
• Must be comfortable with a multi-line phone system
• Must be able to understand and provide written and verbal instructions pertaining to scheduling and medical provider requests
• Must have adequate math skills to collect money and make change
• Ability to work in fast-paced environment and communicate with people in a professional and tactful manner
• Must be competent with general computer skills
• Must be detail oriented and able to handle multiple tasks simultaneously, and prioritize appropriately

Responsibilities

• Greets patients and visitors
• Hands out appropriate forms for completion by the patient
• Uses key words at key times and AIDET consistently
• Actively and independently assesses the waiting room for patient flow, requesting additional resources as needed
• Reports issues to Practice Coordinator as needed, keeps patients informed of wait times
• Ensures prescriptions pick up is per policy
• Accesses interpreter services when needed
• Implements service recovery when needed, refers to Practice Manager, Charge RN or Director as appropriate
• Keeps patients in waiting room updated about wait times
• Answers phones in a pleasant, professional manner within the expected timeframe
• Uses scripting as directed
• Strives to answer all calls within 3 rings
• Appropriately transfers calls or takes messages as needed
• Utilizes problem solving and decision making skills to respond appropriately to phone calls from patients, families, physicians, payors, lawyers, and/or other health care professionals
• Accurately schedules appointments per templates
• Consistently manages gaps in schedule
• Manages callback lists for future appointments
• Adds patients to appointment waiting list
• Works the waiting list for any cancellations
• Verifies insurances at appropriate times, as needed
• Checks patient out and gives necessary paperwork and schedules follow-up appointments
• Sends out no show letters daily
• Reschedules patients when needed
• Manages inbound faxes, portal messages, referrals and direct messaging per office procedure
• Assists Practice Manager with data collection/reporting as requested
• Manages medical record requests
• Accurately scans items into the electronic medical record
• Assists with other clerical duties as requested
• Accurately and precisely enters registration information for patients and complies with all related policies and procedures
• Collects copays, coinsurances, outstanding balances and cash for services rendered

Benefits

• Generous benefits package
• Health insurance
• Work-life balance support
• Financial planning assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED