Practice Support Representative - 10:30AM - 7:00PM

Virtuox • Decatur, AL

394d • $31,200 - $31,200

About The Position

The Practice Support Representative at VirtuOx, Inc. is responsible for providing exceptional customer service and support to customers and patients via telephone. This role involves assisting users with website tools, troubleshooting issues related to testing devices, and ensuring customer satisfaction through effective communication and problem-solving skills.

Requirements

• High school diploma or GED
• A minimum of at least one (1) year of Customer Service/support and training experience preferred
• Proficient in MS Internet Explorer, Excel, and various MS Office programs
• Strong knowledge of Oximetry and Sleep testing equipment and process
• Excellent call quality and phone manner
• Organizational skills, detail-oriented, and ability to multi-task
• Excellent production abilities.

Responsibilities

• Answers inbound calls, assisting customers with questions regarding the website tools and uploading process for testing devices.
• Answers overflow of scheduling calls, using the required applications.
• Investigates and corrects failed fax numbers for physicians.
• Works on incomplete orders, physician updates, and failed faxes.
• Troubleshoots uploading issues for Overnight Pulse Oximetry tests.
• Processes and validates test orders received when needed, using the required applications.
• Assists in cross-training co-workers from other departments for customer service.
• Resolves problem faxes received.
• Works all items received in the assigned shared folder for the department.
• Performs other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1-10 employees