Practice Support Assistant I-Specialties- Atrius Health
About The Position
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring the waiting area. Manage the check-out process, including follow-up appointment scheduling, while delivering exceptional customer service to strengthen patient-clinician relationships. Coordinate communication between clinicians, patients, and external referrals to ensure smooth clinical operations.
Requirements
- High school diploma or equivalent (GED, HiSET, TASC) required, or certification in medical office administration
- 1+ years in a clinical or customer service setting (degree may substitute for experience)
Nice To Haves
- Associate’s degree or completion of a medical office administration program
- Experience with electronic medical records (EMR) or ability to quickly learn EMR systems
Responsibilities
- Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR
- Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
- Coordinate check-out process, including scheduling follow-up appointments and processing referrals
- Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
- Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
