Practice Support Assistant Bronson Ear Nose And Throat Specialists: Full Time 80 Hours Per Pay Period

About the position

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served.

Responsibilities

• Registers patients/customers and confirms patient/guarantor demographic and insurance information.
• Completes all required fields in practice management system.
• Determines patient co-payments and collects payments on amounts due.
• Enters charges/payments into MISYS/Tiger system.
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes.
• Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences.
• Answers telephones, takes messages, routes callers, and provides/relays information.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any/all private health information.
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
• Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
• Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required training and education, including department specific requirements.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work related activities.
• Maintains provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
• Prepares deposit, completing daily deposit verification form, and verifying accuracy of deposit.

Requirements

• High school diploma or general education degree (GED).
• 3-6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Must have keyboarding and computer skills.
• Ability to file accurately and possess professional communication and excellent customer service skills.
• Excellent math skills and ability to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information.
• Excellent verbal and communication skills.
• Ability to establish effective working relations with office staff and employees in a team environment.

Nice-to-haves

• Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred.
• Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks.

Benefits

• Community-owned, not-for-profit health system.
• Largest employer and leading healthcare system in southwest Michigan.
• Ranked by Forbes as one of America’s Best-In-State Employers (2022-23).
• Ranked by Newsweek as one of America’s Greatest Workplaces for Women (2023).
• Ranked by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.