Practice Supervisors (67266)

NorthCare • Oklahoma City, OK

79d

About The Position

The Supervisor, Clinical Site supervises support staff of the health center under the direction of the Supervisor, Clinical Site. The Clinical Site Supervisor supports the development and implementation of programs, policies, procedures, and process improvements in collaboration with the Administrator, Clinical Site along with continuing education for all staff. The Clinical Site Supervisor will oversee and implement quality improvement and ensure access to patients along with continuous monitoring of the Patient Experience and staff satisfaction.

Requirements

• High School Diploma/GED.
• Legible handwriting.
• Basic mathematical skills.
• Basic computer skills. Ability or willingness to learn to expertly use electronic health records software.
• Experience handling confidentiality of patient and staff information.
• Experience interacting and communicating effectively with individuals at various levels both inside and outside of the organization.
• Experience withstanding varying job pressures.
• Experience organizing and prioritizing tasks.
• Experience working in an active, multifaceted, and sometimes stressful environment.

Nice To Haves

• Associate degree or two (2) years of supervisory or leadership role.
• Healthcare certifications or license.
• Bilingual (English/Spanish).

Responsibilities

• Maintains open communication with providers and support staff of the health center to troubleshoot situations that may arise between the health center and support staff.
• Schedules meetings with support staff daily with updates to ensure follow-through.
• Provides feedback to the Administrator, Clinical Site.
• Incorporate and promote the 'Patient First Experience' daily throughout all service lines that are a part of the Variety Care family.
• Creates action plans, coaches, and implements performance improvement workflows.
• Coordinates support staff's work schedules and daily assignments including managing provider's patient appointment templates.
• Conducts rounds, maintaining a positive tone, building relationships with staff by taking the time to listen to and respond to employees' and patients' needs.
• Monitors clinic In boxes and ensures these are completed by appointed staff in a timely manner.
• Reviews, verifies, and/or edits support staff and provider's timecards and finalizes timecards with approval in accordance with policy.
• Hires, trains, and supervises personnel to assure efficient workflow of the department.
• Evaluates performance and monitors progressive discipline and recommends termination in a timely manner.
• Contributes as a meeting leader in team huddles to provide work-flow observations.
• Facilitates monthly team meetings in the Supervisor, Clinical Site's absence.
• Serves as the health center's first point of contact to investigate patient concerns in cooperation with the Compliance Officer or Safety Manager.
• Assists with the health center's medical emergencies or codes as directed by the provider.
• Serves as the primary resource as an on-site trainer for the medical staff in the electronic health record (EHR) program.
• Ensures adequate inventories for the medical, dental, and pharmacy departments are maintained.
• Audits clinic operations and ensures compliance with medical equipment.
• Oversees front or back-office procedures and processes are completed accurately by support staff.
• Corrects patient's insurance claims found on error reports to ensure timely filing and payment.
• Directs and controls the functional operation of the department.
• Fosters an atmosphere within the department that promotes quality service to Variety Care patients and internal customers.
• Troubleshoots day to day work-related or staffing issues and provides back-up for all support staff positions.
• Supports Variety Care's accreditation as a Patient-Centered Medical Home.
• Embodies the strength of personal character and maintains the strictest confidentiality.
• Performs other duties as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees