Practice Supervisor

Trinity Health•Springfield, MA

About The Position

Trinity Health Of New England Medical Group looking for a Practice Supervisor to join to our Naugatuck Internal Medicine Office. The Practice Supervisor will oversee and monitor the daily operations of the office. Responsibilities include management oversight of office productivity, expenses, patient satisfaction as well as other operational functions. The Practice Supervisor drives continuous process improvement in the practices to promote efficiency and patient experience.

Requirements

High School Diploma or GED
Two + years’ experience in an outpatient office environment
Excellent organization and communication skills required.
Proficient use of computers and electronic medical records.
Ability to manage priorities in a fast-paced environment.
Demonstrated ability to successfully collaborate with all levels within the organization.

Nice To Haves

associate’s degree Preferred
1+ year supervisory/managerial experience is preferred.

Responsibilities

Ensures daily rounding is performed to enable smooth patient flow.
Coordinates staff within assigned practices to ensure proper coverage for quality patient care.
Monitors attendance for all practice employees.
Addresses concerns in a timely manner.
Identifies office inefficiencies and proposes solutions.
Responsible for customer service and productivity standards within the assigned practices.
Ensures that the Practice Manager is informed of issues in a timely fashion.
Collaborates with the Service Line Director in all hiring decisions and employee performance management.
Ensures all equipment is maintained and inventories are at appropriate levels for the practice needs.
Orients all new hires to practice office procedures and ensures access and training to systems as needed.
Ensures staff adherence to policies and procedures, compliance, risk management and HIPPA requirements.
Attendance is in accordance with departmental needs and organizational policies.