Practice Supervisor

University of California San Francisco•San Francisco, CA

About The Position

The GAHP Ambulatory Care Administrative Supervisor is responsible for clinical, fiscal, human resource and quality outcomes for the Gender Affirming Health Program. This includes actively managing all administrative and clinical operations and serving as a role model for the practice. Working closely with the Medical Director and Administrative Director of Medical Specialties. The GAHP Ambulatory Care Administrative Supervisor will develop standards of care to ensure high quality, cost effective delivery of care and spearhead innovative projects for program improvements. The GAHP Ambulatory Care Administrative Supervisor works with staff on a clearly defined and communicated vision and engages individuals and groups to achieve that vision. The GAHP Ambulatory Care Administrative Supervisor identifies and develops organizational talent and embraces continuous learning of self and others. The GAHP Ambulatory Care Administrative Supervisor collaborates with the Medical Directors and the Administrative Director to advance quality strategies, ensure a positive professional work environment, facilitate timeliness of services, and enhance patient and staff satisfaction. The GAHP Ambulatory Care Administrative Supervisor oversees all aspects of the provision of administrative and clinical services including the maintenance of safety and technical/clinical performance, quality, standards of care, practice guidelines, service delivery and patient and customer satisfaction. This position is responsible for financial accountability and working collaboratively with the Director and Finance Manager to monitor the operating budget. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $91,700 - $137,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html The UCSF Gender Affirming Health Program is a multidisciplinary program consisting of experts in transgender medicine and surgery at UCSF Medical Center. Our aim is to provide evidence-based, cutting-edge clinical care for transgender and gender non-binary communities, as well as to conduct pioneering research and train the next generation of medical providers on all aspects of gender-affirming clinical care. The GAHP Ambulatory Care Administrative Supervisor must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers: A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. They will work closely with both administrative and clinical personnel to optimize resources and provide an exceptional service experience to all stakeholders including patients, providers, and referring physician offices. About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.

Requirements

Bachelor degree in related area and / or equivalent combination of experience / training.
1-2 years of experience in Epic/Apex
2 years of experience in Authorization
2 years of experience in Patient Care Coordination
2 years experience with the Transgender Patient Population
Skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies.
Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.
Knowledge of business software and specialized applications and data management systems used in clinic / center operations.