Practice Supervisor St. Mary's OBGYN office

Bon Secours Mercy Health • Richmond, VA

16h

About The Position

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores.

Requirements

• High school diploma (required)
• 3 years of recent experience in healthcare with at least one year being in an administrative setting (required)
• 1 year of supervisory experience (required)
• BLS Basic Life Support – American Heart Association (Preferred, required within 90 days of hire)

Nice To Haves

• Coursework in medical terminology and healthcare office (preferred)

Responsibilities

• Performs patient care tasks ensuring accurate, safe, professional care
• Handles all administrative functions related to assigned areas.
• Accomplish assignments while meeting work quality, quantity, and timeliness expectations
• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.
• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.
• Supports and promotes practice in efforts in meeting established projects and goals.
• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees