Practice Supervisor Sharon Family Physicians

University Hospitals•Wadsworth, OH

11h•Onsite

About The Position

Oversees daily functioning of all operational systems in the office, ensuring the implementation and adherence of business policies and procedures for daily operations. This role involves setting daily operational and patient priorities, evaluating workflow, assigning tasks, and ensuring duties align with UHMSO policy. The supervisor provides direct supervision to all office support staff, establishes work priorities, manages staff scheduling and coverage, and approves overtime, vacation, and time off requests. They conduct or coordinate regular office staff meetings and act as a Kronos Timekeeper. The position also includes orienting and training new and current staff on office protocols and job responsibilities, coaching staff for patient throughput, maintaining employee performance documentation, communicating performance issues to the Administrator, assisting with continuing education planning, and completing performance reviews. In collaboration with HR, the supervisor participates in decisions regarding hiring, corrective action, and terminations. They are responsible for promoting positive customer relationships, troubleshooting issues, and updating the Administrator on significant activities. Financial responsibilities include assessing and resolving patient balance billing issues, driving practice revenue enhancement and expense reduction initiatives, and meeting financial objectives, including collecting patient balances, co-pays, and co-insurance. The supervisor recommends operational improvements, collaborates with leads and providers to design and implement programs for efficiency, provides action plans for UHPS initiatives, and coaches staff through project implementation. They collect and analyze data for business efficiency and practice growth, and manage or delegate all office lab functions, ensuring compliance with laws and procedures for vaccines, patient samples, log books, and equipment. Additionally, they work with providers to ensure timely charge submission.

Requirements

High School Equivalent / GED
3+ years Of healthcare experience
Excellent interpersonal and communication skills
Able to relate effectively with a wide variety of people
Able to prioritize, delegate, and follow up
Computer literate with word processing and spreadsheet knowledge
Understanding of medical terminology
Understanding of third-party reimbursement requirements
Knowledge of CPT and ICD-10 coding

Nice To Haves

Associate's Degree
Bachelor's Degree
Supervisor experience

Responsibilities

Oversee daily functioning of all operational systems in office
Ensure implementation and adherence of business policies and procedures for the daily operations of the office
Set daily operational/patient priorities, evaluate daily work flow and assign work
Ensure that duties are carried out according to UHMSO policy and procedures
Provide direct supervision of all levels of office support staff
Establish work priorities
Schedule staff and ensure coverage of support services within the practice
Approve overtime
Approve vacation and time off requests of practice related staff
Conduct or coordinate regular office staff meetings
Act as Kronos Timekeeper
Orient and train new and current staff on office protocols and job responsibilities
Coach staff to maximize patient throughput
Maintain documentation related to employee performance and communicate performance related issues to Administrator
Identify needs and assist front line leads with planning of continuing education for office staff
Complete performance reviews of staff
Make decisions regarding hiring, corrective action, terminations, and other HR initiatives in collaboration with HR
Promote, build and ensure positive customer relationships at all levels within the practice
Troubleshoot and resolve issues
Update Administrator of significant activities
Assess and resolve all patient balance billing issues using appropriate resources within UHMSO
Be responsible for practice revenue enhancement/expense reduction initiatives and meeting financial objectives, including the collection of prior patient balances, co-pays, and co-insurance where applicable
Recommend operational improvements
Meet with leads and providers to assess, design, implement programs and processes to increase the efficiency and effectiveness of the practice
Provide detailed action plans for UHPS initiatives and coach front line leads and staff through implementation of projects
Collect and analyze data and maintain reports for business efficiency and practice growth
Assume role of, or delegate all functions with regards to the office lab
Ensure all applicable laws, rules, and procedures are followed concerning typical lab functions, including: vaccines, patient samples, log books, and equipment
Work with assigned providers to ensure charges are submitted in a timely fashion
Perform other duties as assigned
Comply with all policies and standards
Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients