Practice Supervisor - Orthopedics

MaineGeneral Health • Augusta, ME

2d

About The Position

MaineGeneral Health, a leading healthcare system renowned for its culture of excellence, compassion, and collaboration, is seeking a dynamic and experienced Supervisor to join our management team. This role is critical in supporting our busy medical practices and ensuring the highest level of service for our patients and their families. Job Description: Position Overview: As a Supervisor at MaineGeneral Health, you will be the key point of contact for our busy practice. Your role will involve hands-on leadership, staff supervision, and ensuring seamless operations to provide outstanding patient care.

Requirements

• Experience: At least 1 year of supervisory or managerial experience, preferably in a medical office setting.
• Technical Skills: Experience with Soarian Financial and Soarian Scheduling is strongly preferred.
• Customer Service Excellence: A passion for providing exceptional customer service and creating positive patient experiences.
• Critical Thinking: Strong critical thinking skills, decisive judgment, and the ability to work independently.
• Responsiveness: A sense of urgency in responding to concerns of patients, staff, and providers.
• Adaptability: Ability to thrive in a fast-paced environment where priorities can change quickly.
• Professionalism: Ability to maintain a professional demeanor even under stressful situations.

Responsibilities

• Hands-on Leadership: Work alongside staff to maintain service levels and provide exceptional customer service to patients.
• Staff Coordination: Determine, coordinate, and supervise daily staffing assignments for clerical staff.
• Training and Development: Provide direction, orientation, training, coaching, and mentoring to staff, fostering their professional growth.
• Performance Management: Conduct or assist with performance evaluations and disciplinary actions as needed.
• Quality Assurance: Assess the quality of services delivered and facilitate staff development programs to ensure continuous improvement.
• Policy Compliance: Ensure staff adherence to departmental and organizational policies, procedures, and protocols.
• Problem Resolution: Lead the handling and resolution of complex issues and complaints, ensuring patient and staff satisfaction.
• Team Support: Pitch in and perform staff responsibilities as needed to meet required service levels and maintain smooth operations.

Benefits

• Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees