Practice Supervisor, Ophthalmology - Cambridge

Tufts Medicine • Cambridge, MA

265d

About The Position

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Requirements

• Bachelor's degree in Business Administration or related area AND Two (2) years of supervisory experience in health or human services OR High School Diploma or equivalent AND Six (6) years of supervisory experience in health or human services.

Nice To Haves

• Three (3) years of supervisory experience in healthcare or human services including having direct responsibility for staff training, coaching, and evaluation.

Responsibilities

• Leads and collaborates as a member of the health care team, contributing toward a supportive environment that promotes the attainment of patient goals that are specific measurable, action oriented, realistic and timely.
• Supervises clinical support team, including medical assistants.
• Coordinates and communicates daily and weekly clinic coverage by producing a weekly coverage schedule and adjusting assignments to cover for staff vacations and unexpected absences.
• Coordinates clinic staff work schedules to ensure adequate coverage throughout the clinic day.
• Leads daily morning rounding to confirm clinic is properly staffed for the day, each exam room is prepared and all pre-clinic work is complete.
• Ensures that the clinic's inventory is properly stocked by anticipating needs and placing orders with the necessary lead time.
• Manages and optimizes workflows to achieve successful quality outcomes and benefit maximization within the scope of responsibilities.
• Maintains office equipment and clinical devices and troubleshoots operational and malfunctions.
• Serves as a role model and mentor to clinical staff in their growth and development.
• With department leadership, recruits clinical support staff.
• Develops and revises existing training curriculum and operational procedures for the staff.
• Monitors monthly budget reports.
• Manages referrals, including the reversal denied charges.
• Generates reports to monitor and track key performance indicators including or deviation from expected results for assigned projects.
• Monitors processes and procedures to ensure compliance with contractual, regulatory (Federal/State) entities.
• Participates and coordinates committees, task forces, and continued improvement activities along with hospital leadership teams.
• May be responsible for coordinating the administrative aspects of medical residency/medical fellow training assignments for those assigned to the practice to include scheduling, record keeping, selection processes, etc.
• Oversees the collection of co-payments from patients and daily cash deposits.
• Maintains and fosters collaborative team relationships with peers, subordinates and colleagues to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
• Provides coaching, development, and counseling as necessary.
• Identifies long term coverage needs and levels of staff support needed based on physician schedules and growth of department.
• Develops a strong team, work ethic and positive patient-centered culture.
• Creates and implements standardized training curriculum for new hires.
• Serves as the primary liaison with billing and accounting offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree