Practice Service Representative

Chesapeake Regional Healthcare • Chesapeake, VA

99d

About The Position

The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient Check-In area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, patient and family, and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.

Requirements

• High school diploma or equivalent
• Prior medical office experience is preferred
• Working knowledge of Medical Record request release process and HIPAA regulations

Responsibilities

• Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others
• Work harmoniously with the team towards the accomplishment of common goals
• Greet patients and visitors to the practice
• Check patients in/out via the electronic medical record
• Answer telephones and route messages appropriately through the electronic medical record system
• Register patients and update patient information, as required
• Request and accept co-payments and accounts receivable payments, recording payment in daily log
• Balance the daily log with the cash drawer at the close of business
• Schedule patients for testing and follow up appointments
• Print and distribute daily patient schedule
• Build and scan necessary documentation into the Patient Electronic Medical Record
• Print encounter forms
• Obtain patient laboratory, radiology, test results, and specialty reports, as required
• Verify patient insurance coverage/status
• Place request/coordinate authorizations for referrals
• Record and distribute phone messages and triage calls
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
• Scan external documents into electronic medical record
• Print Summary of care documents and prepare for mailing to patients who did not receive document at time of service
• Provide work notes to patients
• Call patients that are due for follow up appointments, to include pulling a report that provides data regarding follow up appointments
• Release of information as directed by practice manager
• Facilitate the completion of disability paperwork as directed by practice manager

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED